Refund & Returns Policy

Refunds and Returns Policy

Effective Date: October 19, 2024

At Healing Hydration, we want you to be completely satisfied with your purchase of our crystal-infused water bottles. If for any reason you are not happy with your product, we offer a hassle-free return and refund process in line with the terms outlined below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused, in its original condition, and in the original packaging.
  • Returns must be initiated within 30 days of the delivery date.
  • Proof of purchase (such as an order confirmation email or receipt) is required for all returns.
  • Custom or personalized items are non-returnable unless they are damaged or defective upon arrival.

2. Non-Returnable Items

For health and hygiene reasons, certain items may not be eligible for return if they have been used, including but not limited to:

  • Products with obvious signs of use.
  • Damaged items (excluding manufacturer defects).

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at degalvan2033@gmail.com with the following information:
    • Your order number.
    • The reason for the return.
    • Photos of the product, if damaged or defective.
  2. Return Authorization: We will respond within 2 business days with further instructions on how to proceed with your return. Returns will not be accepted without prior authorization from our customer support team.
  3. Return Shipping: Once your return is authorized, you are responsible for shipping the product back to us. We recommend using a trackable shipping method to ensure the safe return of your item. We are not responsible for lost or undelivered return shipments.

4. Return Address

Please ship all authorized returns to:

Healing Hydration
2948 Burbank Dr.
[Your City], [Your State], [Your ZIP Code]
United States

5. Refunds

Once we receive and inspect the returned item, we will notify you via email about the status of your refund. If your return is approved, a refund will be processed to your original payment method within 7-10 business days.

Please note:

  • Shipping costs are non-refundable, except in cases of damaged or defective products.
  • If you received a free shipping offer on your order, a flat fee of $5.00 may be deducted from your refund amount to cover original shipping costs.

6. Defective or Damaged Items

If your product arrives damaged or defective, please contact us immediately at degalvan2033@gmail.com with a photo of the damaged item. We will arrange for a replacement or refund at no additional cost to you. Claims for damaged or defective items must be made within 14 days of receiving the product.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process to obtain a refund and place a new order for the desired item.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • First, check with your bank or credit card company as processing times may vary.
  • If you’ve done this and still have not received your refund, please contact us at degalvan2033@gmail.com for further assistance.

9. Return Shipping Costs

Unless the item is defective or damaged upon arrival:

  • You are responsible for the return shipping costs.
  • If we are covering the shipping costs (in the case of defective or incorrect items), we will provide you with a prepaid shipping label.

10. International Returns

For international customers, return shipping costs may be significantly higher. Please reach out to us before initiating a return to discuss shipping methods and costs.

11. Contact Information

If you have any questions regarding our Refunds and Returns Policy, please reach out to our customer support team at:

  • Email: degalvan2033@gmail.com
  • Address: 2948 Burbank Dr., [Your City], [Your State], [Your ZIP Code]
  • Business Hours: Monday to Friday, 9 AM to 5 PM (EST)

By making a purchase on HealingHydration.com, you agree to this Refunds and Returns Policy. We reserve the right to update or modify this policy at any time, and any changes will be effective immediately upon posting on this page.